Tuesday, January 3, 2012

Lang Calendars = Great Customer Service!!!!

I don't know about you, but I really like Lang.  If you aren't familiar with Lang, they sell calendars, planners, address books, and lots of other neat items.  Their items are really beautiful, and of great quality.  I like the look of their wall calendars, and their pocket planners really hold up well in my purse.  Yes, I'm one of THOSE people who still carry a paper calendar. 

While Lang calendars aren't outrageously expensive, I'm all for saving money when I can, so I wait to order my items when they are on sale.  And Lang, like most companies, runs lots of year end sales and specials. 

Late last week I got an e-mail from Lang advertising up to 60% off some of their items.  Well, what's a girl to do?  I mean, 60% off???  I'm all over 60% off!!!!

So, I got on their website and placed an order.  I ordered THIS wall calendar:

And I ordered this pocket address book:


I can't wait to get these items.  I am blessed to really enjoy simple things.  And there isn't anything more simple than a really cute wall calendar, and a really cute address book.  These are things I use, or look at every single day.  The wall calendar was on sale for $6.40, and the pocket address book was on sale for $4.95.  Ladies, you can't go to Wal-Mart and find a cuter wall calendar or pocket address book for anywhere near what I spent on this order.  And trust me when I say the quality is much, much better.  So for $11.35 (plus $7 shipping), I am getting a really beautiful calendar and a new address book (mine is seriously falling apart).

This morning as I was getting ready for work, I remembered that it is now 2012 (DUH!) and I hadn't ordered a new pocket size planner for my purse.  I should have ordered one when I placed my order yesterday with Lang, but I completely forgot.  So I took a chance, got on the Lang website, and did a "live chat" (isn't technology wonderful?) with a customer service representative.  I explained to the very nice lady that I had placed an order yesterday, but had forgotten to include a pocket planner and asked if it was too late for them to add that planner to my order so I didn't have to pay separate shipping for one item.  I am very pleased to say that the very nice lady told me that if I would place an order and then let her know the order number, she would remove the shipping fee from the order and I would only have to pay for the item.  So, I promptly ordered this gorgeous pocket planner for $3.20 and I didn't have to pay extra for the shipping:



Can I just say that I am even more impressed with Lang.  They didn't HAVE to give me free shipping.  It was my own fault that I didn't order the pocket planner with the other items.  But, I am happy to report that GREAT CUSTOMER SERVICE is still alive and well at Lang!  So, if you need a new wall calendar, address book, or planner I encourage you to visit Lang and check out what they have.  The e-mail I received last week said the sale ends January 4, 2012.  That's TOMORROW!  So head on over to Lang and check out their great specials.  And if you need it, I'm sure they'll extend their GREAT customer service to you as well!

This is NOT a paid advertisement for Lang.  Lang has no idea who I am (other than the nice lady I "chatted" with this morning).  I'm just sharing my great experience with Lang, with you.  I like to support nice companies, and Lang is a NICE COMPANY!  Let me know what you find at Lang that you love!  

5 comments:

  1. Good for you for speaking when a company does a thing really well. We're too ready to complain when things are bad, but not ready enough to praise when things are good.

    Love the items, by the way... but I reckon shipping to the UK would be *really* too much!
    A x

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  2. I love Lang too and order a wall calendar every year from them too! This year I got the home sweet home calendar.

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